Revolutionize Customer Interaction with
Things&Feedbacks
Seamlessly merge physical and digital customer interactions for an innovative business experience
Bridge between physical and digital
Things&Feedbacks, is a revolutionary 'phygital' (a blend of physical and digital) marketing platform. It empowers you to tag your real-world products and services with QR-codes, serving as a bridge to the digital universe.
Customer Interaction and
Feedbacks
Feedback Submission: Empower your customers with a platform that facilitates simple and convenient feedback submission.
Service recovery
Evidence-Based Feedback Handling: Things&Feedbacks enables customers to include photographic evidence with their complaints, ensuring a better understanding of issues for more accurate service recovery.
Contextual Complaint Handling: Automate and streamline the processing and routing of complaints based on the specific QR code linked to the issue.
Social media
QR-based Social Media Interaction: Foster better customer engagement through immediate, interactive QR code-based social media actions.
Social Media Interaction Management: Control your social media narrative by directing positive user interactions towards your brand's social media accounts.
Content sharing
QR-based Information Sharing: Extend the breadth of your product information through QR codes that can share a wide range of content, from technical data to how-to videos.
Context-Specific Information Updating: Keep your content relevant and updated at all times for an improved customer experience.
Brand reputation
Brand Image Monitoring: Enable users to report instances of negative brand representation they observe in their environment. Take swift corrective measures based on real-time insights to protect your brand's image.
Crowdsourced Inspection: Leverage the power of crowdsourcing to monitor brand-related entities and maintain high quality standards.
User generated content
User-Generated Content Collection: Drive engagement and build community by initiating campaigns for user-generated content.
CRM
Comprehensive Contact Information Management: Collect and manage contact information and interaction data efficiently.
Compliance and Communication Permissions: Ensure legal compliance with GDPR and other data protection regulations. Manage communication permissions to respect customer preferences and maintain their trust.
Empowered Customers: Provide your customers with the ability to manage their personal data, track their interaction history, and customize permissions, fostering transparency and trust in your business relationships.
Data analytics
User Interaction and Geographical Analytics: Delve into detailed scan statistics, interaction data, and geographical analytics to understand customer engagement with your products and services. Use this comprehensive information to refine your offerings and boost customer satisfaction.
Why Choose Us?
Stand out from the competition with Things&Feedbacks. Drive customer engagement, enhance social media presence, and make informed decisions. Embrace Simplicity and Value! Transform your business today!
High Value
Our commitment to delivering superior quality at affordable rates is what sets Things&Feedbacks apart. Our platform combines affordability with feature-rich functionality, giving you excellent value for your investment.
Holistic Solution
Things&Feedbacks is your one-stop-shop for managing customer interactions, enhancing service quality, and driving business growth. Our platform provides a holistic solution, covering everything from feedback management to performance tracking, making it an indispensable tool for businesses.
Ease of Use and Convenience
Things&Feedbacks has been designed keeping user convenience in mind. With a cloud-based nature, it ensures you can manage your operations from anywhere, anytime, and the highly customizable structure allows you to mold the platform according to your unique requirements.
Discover the Power of Things&Feedbacks
How it Works?
The Process: From QR Code to Improved Customer Interaction
Initiate
Your Customer Interaction Journey
The first step on your Things&Feedbacks journey is selecting a subscription model that best aligns with your business requirements.
Linking
the Physical to the Digital
Once you're onboard, you'll have the power to connect your physical products or locations to the digital realm using our unique QR codes.
Customize
Your Consumer Engagement
With Things&Feedbacks, you dictate the experience you want to deliver to your customers.
Analyze,
Adapt and Advance
Utilize the platform's powerful analytics capabilities to track customer behavior, monitor campaign effectiveness, and evaluate customer satisfaction.
Features
Interactive Engagement Tools
QR Code Interaction Web Widgets Social Media Integration Effective Complaint Handling Evidence-Based Feedback Automated Responses
Content and Information Management
Content Management Interactive Content Sharing User Generated Content Item and Location Management Integrated Knowledge Base
Traceability and Digital Product Passport
Digital Product Passports End-to-End Traceability Food Traceability Sustainability Reporting
Advanced Analytics
Performance Dashboards Benchmarking Tools Detailed Reporting Predictive Analytics Data Mining
Customer Relationship Management
Contact Management Segmentation and Targeting Special Offers and Promotions Targeted Communication GDPR Compliance
Customer Portal
User-Friendly Interface Complete Control Interactive Engagement Activity Tracking Secure Access
Dynamic Sales Promotions
User-Generated Content Promotional Campaigns Special Offers Coupon Management Traceability
Powerful Survey Tools
Custom Surveys Multiple Survey Types Real-Time Insights Targeted Distribution
Comprehensive Inspection Management
Crowdsourcing Capabilities Inspection Plans Inspection Data Analysis Checklist Functionality Evidence-Based Reporting Performance Metrics
Advanced Service Recovery
Comprehensive Service Support Efficient Service Recovery Task Assignment and Delegation Resource Tracking SLA Compliance
Ready to Use Knowledge
Industry-Recognized Metrics Scholarly Knowledge Predefined Classification Systems Benchmarking Continuous Learning
Comprehensive Customization
Feedback Customization Item and Location Definition Process Management and Automation Web Widget and QR Code Customization Domain Name Routing
We offer value for every budget. Find a pricing plan that works for you.
Experience the Future of Customer Interaction with Things&Feedbacks now. Start for free today with essential features, with no time limits.
Discover the potential of unlimited functionality when you're ready to upgrade.
No Time Limit*
Try it for Free!
- Content Sharing
- Social Media Engagement
- Customer Thoughts
- Problem Reporting
- Interaction Analytics
*For one touchpoint and single user with personalized ads
Beginner
For Small Businesses
20
MonthlyFeatures
- Add Free
- 3 Interaction Point
- Single User
- Content Sharing
- Social Media Integration
- Issue Reporting
- Announcements
- Customer Feedbacks
- Interaction Analytics
- Customer Database
- GDPR
- User Generated Content (UGC) collection
- 500 MB Storage Area
- 10 GB Network Traffic (Monthly)
Standard
PopularFor Small and Medium Size Enterprises
50
MonthlyFeatures
- Add Free
- 3 Interaction Point
- Single User
- Content Sharing
- Social Media Integration
- Issue Reporting
- Announcements
- Customer Feedbacks
- Interaction Analytics
- Customer Database
- GDPR
- User Generated Content (UGC) collection
- 5 GB Storage Area
- 100 GB Network Traffic (Monthly)
Pro
For Marketing Professionals
100
MonthlyFeatures
- Add Free
- 3 Interaction Point
- Single User
- Content Sharing
- Social Media Integration
- Issue Reporting
- Announcements
- Customer Feedbacks
- Interaction Analytics
- Customer Database
- GDPR
- User Generated Content (UGC) collection
- 250 GB Storage Area
- 500 GB Network Traffic (Monthly)
Looking for enterprise plans?
Unlock the full potential of your business with our tailored enterprise plans. Get started with Things&Feedbacks today.
- Interaction Point as Needed
- User as Needed
- Personalized sales offers
- Sales Campaigns
- Inspection
- Data Mining
- Integration Interfaces (API)
- NPS, CSAT and CES
- Complaint Management
- Coupon Management
- Programmable Task Automation
- Custom Surveys
- Permission-based messaging
- Performance Targets
- Scan Monitoring
- Canned Responses
- Task Management
- Periodic Tasks
- Storage Area as Needed
- Network Traffic as Needed
Can I buy additional users within same pack?
Sure you can. You just need to go to account options after your subscription.
Can I increase interaction points within same pack?
Sure you can. You just need to go to account options after your subscription.
Am I required to use this service over the cloud?
Absolutely not. With the corporate plan, you have the flexibility to operate it over your own IT infrastructure.
Will I be charged for using the trial version in the future?
No, you will not be. Our trial version will continue to be free of charge.
Is it possible to view interactions on a map or sketches?
Yes, it is possible. However, please note that this is dependent on the notification sender having granted permission.
Can I opt for a monthly subscription?
Unfortunately, no. We require a minimum commitment of a one-year subscription.
If I unsubscribe, what will happen to my data?
Rest assured, your data is yours. You can collect your data in bulk from the program at any time you wish.
Why should I subscribe?
If you don't provide an easy way for your unhappy customers to reach you, they may attempt to reach you in a way that everyone can hear. With Things&Feedbacks, you not only get another chance to make your customers happy, but you also prevent the voicing of negative feelings on social media.